For a Funeral Director, You Sure Do Ask a Lot of Questions!

Posted on February 15, 2016 by Cameron Naugle under Funeral Directors, Funeral Planning, Grief, Therapy
1 Comment

From: The Lady at Death’s Door

For a Funeral Director, You Sure Do Ask a Lot of Questions!

We are not your nosy neighbour who hovers over lukewarm coffee behind the kitchen curtains, hoping for a juicy piece of gossip.

We are not therapists, detectives or reporters. We are Funeral Directors and we are here to serve.As such, we ask only the questions necessary to ensure that your loved one and yourself are cared for with the utmost respect.

We ask you questions because we care. We ask you questions because we believe in our heart of hearts that every, single, human being deserves to be cared for with dignity after they have died.

A number of people come in to a funeral home feeling sad, fearful and angry about the death of their loved one. Yes, a few come in relieved; perhaps because pro-longed suffering is over or even because the deceased wasn’t so very nice.

Many people who come in to make arrangements are irritated, tired, and find the arrangement process rather difficult.

It’s not easy, especially for those who have been providing care for days, weeks or months.

When a family calls the funeral home to seek funeral services, there are a number of questions that the Funeral Director asks.  We refer to this conversation as a, “First Call”.

I would say that at least 50 percent of the time the person calling gets a little irritated with some of the questions we ask. “We’ll talk about it when we get in there!”, I’ve heard shouted in the background by overwhelmed family members.

But we ask for a reason. We don’t get a kick out of asking you things like telephone numbers, age, whether or not you have pre-arranged funeral plans, or whether you’ve considered what type of service you would like. Especially in the city, knowing where and when you want the service ensures that we get on the phone to the church, temple or hall in time to book your preferred time.

Before you step through the doors, a true professional wants all of the information necessary to begin the very detailed, sometimes complicated, behind-the-scenes-planning that they are being paid for.

A lot of people snicker when we ask about the deceased’s height or weight. There is no snicker however, when Funeral Directors  show up at the door and the deceased is over 300 lbs. Everyone wants to treat the deceased with respect and the questions we ask help make that happen.

When we ask questions about relationship to the deceased, we do this because we have a legal obligation to ensure that we are taking direction from the proper legal authority; the executor/executrix.

The practical reality of information gathering is this; The government requires A Statement of Death be registered along with a Medical Certificate of Death in order to be issued a burial permit. Without this permit, we are unable to bury or cremate someone.

Funeral files and records have been used throughout history for genealogical purposes, and health tracking.

We know this is a difficult time for you. Many of us have had to make funeral arrangements for our own loved ones.

When you walk through the doors of the funeral home to make arrangements, accept our offer of refreshment; coffee, tea, water. Exhale, and know that we are here to help, and yes, we will ask you a lot of questions.

Cameron Naugle

Paul (Cameron) Naugle, Jr., a fourth generation funeral director was born and raised in Jacksonville, Florida. He graduated from Wolfson High School and then went on to graduate from Gupton-Jones College of Funeral Services in Atlanta, Georgia where he was part of the National Mortuary Honor Society (Phi Sigma Eta). He then graduated from The University of North Florida with a degree in Business Administration. He is a licensed funeral director as well as a licensed embalmer. He took over the position of President and CEO of Naugle Funeral Home and Cremation Services in 2012, following in his father’s, grandfather’s and great-grandfather’s footsteps. Cameron is married to Katherine Schnauss Naugle, an estate planning, probate and elder law attorney in Jacksonville and has two amazing children. He enjoys spending time with his family. He also enjoys his hobby of restoring and showing his antique cars. Cameron is a member of the Southside Businessmen’s Club of Jacksonville, as well as a member of the Florida Cemetery Cremation and Funeral Association (FCCFA).

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One Response to For a Funeral Director, You Sure Do Ask a Lot of Questions!

  1. Avatar Hazel Adams says:

    I think that it is important to be able to ask lots of questions with funeral directors. I think that it is important to make sure you have everything planned out before the death. Asking questions is one way to get that to work.

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